Who Covers the Service Fee?
💁♂️ Customer Covers the Fee (Default): The tipper pays a small service charge on top of the tip, so the team member receives 100% of the amount.
🏪 Merchant Covers the Fee: The business takes on the service charge, allowing customers to tip without paying anything extra.
👷♀️ Member Covers the Fee: The service charge is deducted from the tip amount, based on the merchant’s chosen preference.
Option | Who Covers It? |
Default | Customer |
Optional | Merchant (by request) |
Optional | Member (by request) |
⚙️ Merchants can choose who covers the fee: the customer, the merchant, or the team member.
To enable or change this setting, please contact us at team@urocked.com.
❓ How much is the fee?
For tips of £/€1.00 or less:
A £/€0.25 service charge is applied.
For tips over £/€1.00:
A £/€0.25 base charge plus 5% of the tip value is added.
🧾 Example:
If a customer tips €5.00, the total charge will be:
€5.00 (tip) + €0.25 + €0.25 (5%) = €5.50