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What are the policies and common issues related to Huel's free promotional T-shirt offer?

Written by Jamie Forbes

Understanding Huel's Free Promotional T-Shirt Offer

Huel offers a free promotional T-shirt as part of its first-time subscription order. This article provides an overview of the policies, common issues, and resolutions related to this offer.

Eligibility for the Free T-Shirt

  • The free T-shirt is only available with a customer’s first subscription order. Subsequent orders are not eligible for this promotional item.

  • If the order was placed under an account that has previously made purchases, the system automatically removes the free T-shirt from the order, even if you are prompted to select a size during checkout.

Common Issues and Resolutions

Not Receiving the T-Shirt

  • If you didn’t receive the T-shirt with your first order, verify whether the order qualifies as your first subscription purchase. If it does, contact Huel support to clarify the situation and review your eligibility.

  • In rare cases, support may offer a replacement T-shirt as a courtesy. If eligible, you will need to provide your preferred size (S–XXL).

Prompted for Size but No T-Shirt Delivered

  • Being asked for a T-shirt size during checkout does not guarantee that a T-shirt will be included in your order. This prompt is part of the system setup and does not override the eligibility rules.

Policies on Exchanges, Replacements, and Substitutions

  • The free T-shirt cannot be exchanged for a different size or fit after the order is placed. For example, switching from a women’s fit to a men’s fit or changing the size is not allowed.

  • The free T-shirt cannot be substituted for other items, such as a shaker bottle or sports bra.

Additional Information

  • The free T-shirt is a specific Huel-branded promotional item. If you wish to purchase additional T-shirts, they are available on Huel’s merchandise page.

Summary

Huel’s free promotional T-shirt is a one-time offer available only with a customer’s first subscription order. It cannot be added to subsequent orders, exchanged for a different size or fit, or substituted for other items. If you encounter issues with receiving your T-shirt, say speak to a human to be connected to a member of our team.

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