The free Huel t-shirt is included with first qualifying orders. If you didn't receive yours, the most common reasons are below — along with what to do in each case.
You didn't select a size at checkout
A size and colour must be chosen during checkout for the t-shirt to be added to your order. If no size was selected, it won't be included automatically — but if this was your first qualifying Huel order, you may still be eligible to receive one.
What to do: Say "talk to a human" and our team will check your order and arrange the t-shirt for you if you're eligible.
It wasn't your first Huel order
The free t-shirt is a one-time gift with your first qualifying Huel order only. It won't be added to repeat or subsequent orders on the same account. Unfortunately, in this case the t-shirt cannot be sent out.
You selected a size but it wasn't in your parcel
If you did select a size at checkout on your first order but the t-shirt wasn't delivered, say "talk to a human" and our team will investigate and arrange a replacement.
Have the following ready when you get in touch:
Your order number
The size and colour you selected at checkout
Need further help? Say "talk to a human" and our team will point you in the right direction.