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How does Huel handle subscription renewal reminders, and how can I ensure I receive them?

Explains how Huel handles subscription renewal reminders, when they are sent, and how customers can ensure they receive them.

Written by Jamie Forbes

Huel automatically sends reminder emails before each subscription renewal to give you time to review, adjust, or postpone your order.


When Are Reminder Emails Sent?

Huel sends a subscription renewal reminder email 7 days before your renewal date β€” giving you enough time to make any changes before your order processes.


How to Check and Manage Your Subscription

  1. Log in to your account at uk.huel.com/account/login

  2. Navigate to the Subscriptions section

  3. From here you can:

Action

Detail

View your next renewal date

See exactly when your next order will process

Edit your subscription

Update products, quantities, or flavours

Delay or skip an order

Postpone your next renewal if needed


Ensuring You Receive Reminder Emails

If you are not receiving reminder emails, try the following:

Step

Action

Add Huel to your safe senders list

Add Huel to your trusted senders in your email settings

Whitelist huel.com

If your email provider supports it, whitelist the domain huel.com

Check your spam or junk folder

Reminder emails may have been filtered β€” mark them as Not Spam to prevent this in future


Tips for Staying in Control of Your Subscription

  • Check your account regularly to stay updated on your renewal dates

  • Make any changes well in advance of your renewal date to avoid last-minute adjustments


Need help managing your subscription? Say "talk to a human" and our team will be happy to assist.

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