Here's the improved version:
There is no scoop in my delivery. How do I get one?
Quick check: Do you actually need a scoop?
You don't need a scoop for:
Meal packets — they're pre-portioned, just add water
Daily Greens — the scoop is inside the bag
Ready-to-Drink bottles — ready to consume
You might need a scoop for:
Powder products (v3.0, Black Edition, Essential, Complete Protein) — these come with a free scoop in your first order
If you ordered Powder and didn't receive a scoop:
First orders
Scoops are automatically included in your first order of Powder products.
If this is your first order and you didn't receive one, say the word and we'll connect you with a specialist to send one out.
Additional scoops
If you need an extra scoop (for your second order or later), you can: • Add one to your next subscription order by going to My Subscriptions > Manage Subscription > Add an Item. • Purchase a scoop from the Accessories section on our website.
Why we limit scoops
To reduce plastic waste, we only send scoops automatically with your first Powder order.
Your scoop is reusable — one is enough for all your future orders.
Still can't find your scoop?
Check if it arrived in a separate parcel (large orders sometimes ship in multiple boxes).
Check inside your Powder tub — it may be packed inside.
Say the word and we'll connect you with a specialist if you genuinely can't locate it.
👉 Manage your subscription here: https://uk.huel.com/account/login