If your Huel+ points are showing as pending, this is completely normal — no action is needed.
How Points Work
Points are added to your account immediately after placing an order, but first appear as pending
After 4 days, pending points move to your available balance and can be redeemed
Why Is There a Pending Period?
The 4-day pending period exists to allow time for:
Reason | Detail |
Refunds and returns | Points are adjusted if items are returned or refunded |
Order processing | Ensures only completed purchases contribute to your spendable balance |
Key Things to Know
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Redeeming pending points | Pending points cannot be redeemed until they move to your available balance |
Subscription orders | Earn double points, but follow the same 4-day pending period |
Refunded orders | Pending points from a refunded order will be deducted from your balance |
View your pending and available points here: uk.huel.com/pages/huel-plus
Have a question about your Huel+ points? Say "talk to a human" and our team will be happy to help.