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Set up billing information for your subscription

This article explains how to set up or update the billing information for your subscription in tracezilla. It is relevant for you if you are the owner of the company account. By default, only the owner has access to edit the billing information.

Set up or update billing information

  1. Click your company name in the top-right corner of the top menu, and select Company settings in the dropdown menu.

  2. Under Subscription, click Billing information.

  3. Fill in or update the fields:

    • Company Name

    • Country

    • VAT ID

    • Address

    • Send invoices to

    • State/region (optional)

    • Zip code

    • City

  4. Click Save.

If you receive an error message

The VAT ID you enter is validated against the EU's VIES system (VAT Information Exchange System). If you receive an error message "This VAT identification number is invalid" it means the VAT ID is not approved for cross-border transactions within the EU. You need to have the VAT ID approved by the relevant authorities before tracezilla can validate it and save it with your billing information.
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You can check the status of your VAT ID directly in the European Commission's VAT number validation tool.


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