In case of an accident, please contact local police authority and file a report.
If you are injured, please request medical attention from emergency services.

Once your personal safety has been taken care of, please contact us immediately.

The easiest way to contact us is by using our in-app chat feature:
1. Click on the menu icon at the top left hand corner.
2. Click on the Help and safety drawer, then on the Help center.
3. Click on Send us a message.

If you are trying to contact our customer care team via phone outside of our opening hours, you can write an email to accident@tier.app instead.

Please include all relevant information in your email such as your contact information, date of the incident and the vehicle ID.

We encourage you to reach out to us as fast as possible, so we can prevent any other incidents with the same vehicle.