Install

How do I Install my Indoor Camera?

First, download the Sky Protect App and sign in using your Sky ID.

Next, simply go into the app and tap Indoor Camera in the homepage.

Now, you can follow the step-by-step instructions in your Sky Protect App to set up. Then you’re good to go.

Having trouble? Take a look at our detailed instructions in our installation help article here or watch our installation help video here.

Where do I put my Indoor Camera?

We recommend popping your Indoor Camera in a place you’d like to keep an eye and ear on. For example, pointing towards the inside of your front door, or direct access points such as ground floor windows or back doors.

You can pop it on a shelf or mount it on the wall if that works better, using the adhesive metal disc provided. The magnetic camera base locks on to this.

Remember, your camera needs to be plugged into the mains using the supplied cable and plug. You must attach your Bridge for your sensors to work and the camera must be in range of Wi-Fi and your sensors, so they can stay connected.

Having trouble? Take a look at our detailed instructions in our installation help article here or watch our installation help video here.

Troubleshooting

What do the lights on my Indoor Camera mean?

Flashing yellow light – Powered on and ready to connect to the internet.

Solid yellow light – Connecting to the internet.

Solid blue light – Powered on and connected to the internet.

Why won’t my Indoor Camera connect to the internet?

First, check your Indoor camera is plugged in firmly. You’ll see a flashing yellow light when it’s powered on.
Make sure you haven’t left the Wi-Fi name or password fields blank when prompted to enter them during setup. Your Sky Protect devices need to be connected to a secure, private network with a password.

Important: When entering your Wi-Fi network name and password, please be sure to use a 2.4GHz network. Your Indoor Camera is not compatible with 5GHz networks.

If you’re getting a ‘Local network error’ or ‘Specified network error message’ take a look at our troubleshooting help article here.

Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.

How to adjust my video settings on my Indoor Camera?

To adjust your video and audio settings go to the Sky Protect App, select Indoor Camera, settings, then under Configuration you can adjust your Night Vision settings, Image quality, Image rotation and more.

You can also adjust your ‘Activity Zone’ so motion will only be detected in the area you want to focus on. Simply click the arrow and pinch and drag the blue box to your preferred size.

Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.

Indoor Camera Motion and Sound notifications

Your Indoor Camera will only record and receive notifications when your home is armed.

If you would like to change the frequency of your notifications, you can adjust the sensitivity of the motion and sound alerts in the Sky Protect App. Go to the Home tab, select Indoor Camera, settings, then under Video recording settings you can adjust the sensitivity of the camera and turn on/off motion or sound alerts using the toggle.

You can also adjust your ‘Activity Zone’ so motion will only be detected, and you will only be notified about the area you want to focus on. Simply click the arrow next to ‘Activity Zone’ under ‘Configuration’ and pinch and drag the blue box to your preferred size.

Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.

Features

What can my Indoor Camera do?

Easy set up - It’s easy to install the Indoor Camera yourself. You can place on a shelf or wall.

“Hi there” - With the built-in speaker and mic, you can hear and talk to anyone in the room too.

What was that? - Get an alert on your phone when your camera senses movement or hears a loud noise.

Stay focused - Activity Zone lets you frame a precise area. And if anything moves within it, you’ll know.

See in the dark - With a vision range of up to nine metres in the dark, it’s always on the lookout.

Live from your living room - See what’s happening in real time with live streaming.

Security and privacy - The Auto Arm feature turns on when you’re out, and off when you’re in. So you’ll always have total privacy and only detect movement when you are away from home.

Worth another watch? - Video is securely stored in the cloud for 30 days. Share or download before being automatically deleted.

Want to know more? Take a look at a detailed list in our features help article here.