Wi-Fi connection
Wi-Fi connection
Firstly, check you haven’t left the Wi-Fi name or password fields empty during the set up. Your Sky Protect devices need a secure, private network with a password.
Double check your Wi-Fi network name & Wi-Fi password and that you are trying to connect to the 2.4Ghz wireless network and not 5Ghz wireless network.
Good to know:
Getting a ‘Local network error’ message? - If during the set-up process you hear an error message that says, “can’t connect to local network” it usually means the Wi-Fi name and password aren’t right. You can try again by going back through the set-up process from the start. This time, make sure you enter the Wi-Fi name (SSID) and password exactly as they appear on your router. They’re case sensitive.
Getting a ‘Specified network error’ message? - If you hear an error message during the setup process that says, “cannot connect to the specified network”, it usually means you aren’t on a 2.4GHz network connection. You may have two networks available, one for 5GHz and one for 2.4GHz, You can try again using the 2.4GHz details by going back through the set-up process from the start. This time, make sure you enter the Wi-Fi name (SSID) and password exactly as they appear on your router. They’re case sensitive.
What to check before updating your firmware
What to check before updating your firmware
The Indoor Camera should remain plugged in during the upgrade and connected to the internet. You’ll see a solid blue light when connected.
If your Indoor Camera is usually further away from your Wi-Fi router, you may want to move it closer to the router for the duration of the firmware upgrade. You can unplug the Indoor Camera and plug it in closer to the router. Don't forget to wait for the solid blue light before starting the update.
Checking for updates
To check if you need to upgrade your firmware or if you have been notified about an available update, open the settings tab on the home screen of your Sky Protect app. Select the device that needs the update. Go to the device settings and under ‘device updates’ select ‘update available’. If there is an available update, you’ll be able to select ‘update now.’
How long should the upgrade take?
The upgrade could take around five minutes. Don’t unplug any of your devices during the update.
Video and audio quality
Video and audio quality
If you have any issues with your video quality, please get in touch with our technical support team in-app.
Something not working as expected?
If you’re still experiencing connection issues, please get in touch with our technical support team in-app by clicking the link here.