First, download the Sky Protect App and sign in using your Sky ID.

Next, simply go into the app and tap Video Doorbell and Chime in the homepage.

Now, you can follow the step-by-step instructions in your Sky Protect App to set up. Then you’re good to go.

First, set up your Video Doorbell on your Sky Protect App.

Next, find the perfect spot. Your Video Doorbell work’s best when installed on a flat surface on an exterior wall about 1.2 – 1.5 metres off the ground. Use the screws and back plate provided to fit. If you don’t have a completely flat surface, use the wedges we’ve provided to change the angle, making sure you get the best view of outside your front door.

Now, check what you can see in-app before finalising the position. Make sure you're happy with view in frame on your phone and that your signal strength is strong in your chosen location.

First, make sure you have turned off any VPN and make sure your device and phone are on the same Wi-Fi network, checking your Chime ethernet cable is firmly plugged in to your Wi-Fi Router.

Next, check you have given the Sky Protect App permission to access your local network. You can find this under your phone's settings application, select the Sky Protect app and ensure local network is set to ‘on.’

Make sure your Chime is close to the Video Doorbell location for optimal performance. As your Chime acts as a hub for the Video Doorbell, the closer they are, the stronger the connection will be.

First, make sure your Video Doorbell & Chime are no more than 8 metres apart.

During setup the lights will change on your Video Doorbell:

Once the Video Doorbell is in your desired location, check your signal strength in the Video Doorbell device settings. If signal strength is low, try moving your Chime closer to your Video Doorbell.

Having trouble? Take a look at our detailed instructions in our troubleshooting help article here.

Before starting your firmware update, you can check that your Video Doorbell and Chime are online by making sure you can access your live stream and getting notifications.

First, check if updates are available for both your Chime and Video Doorbell. You can check this in your device settings. Select the device in your app, select ‘device updates’ and select ‘update available.’ If there is a firmware update available, you’ll see an option to ‘update now.’ It’s best to update your Chime before updating your Video Doorbell.

Make sure your Video Doorbell is charged before starting the update, it will not be successful if it is not online and turned on. You cannot perform the update while it is charging, so make sure to do this before.

Top Tip: It is best to perform the updates while the devices are next to each other. If there's an update available, bring your Video Doorbell inside and next to the Chime before starting, this will prevent any issues occurring with loss of connection.

Having trouble? Take a look at our detailed instructions in our troubleshooting help guide here.

A simple setup - Your battery-powered doorbell is easy to fit, and even easier to connect to the Sky Protect App.

“Hiya!” – Chat to visitors before you open the door with a built-in mic and speaker.

Worth another watch? - Video is securely stored in the cloud for 30 days to share or download. You can change your clip length between 15s, 30s or 60s.

Know who’s knocking - Get alerts to your phone, whoever’s at your door in the Sky Protect app.

Focus on what’s important – Set the activity zone to frame the exact area you want your camera to focus on, record and give you notifications about.

Round the clock watch - Your Video Doorbell records at 1080p. It has an 8x digital zoom if you’d like a closer look at anything. And it comes with night vision.

Never run out of juice - Your app shows the battery level, so you’ll always know when it’s time to recharge.

Choose your tune - Set a doorbell sound and volume that hits all the right notes for you. Choose from 12 sounds that suit you.

Sound the alarm - If anyone tries to remove your doorbell when they shouldn’t, your doorbell sounds an alert tone and you’ll get a notification on the app, so you’ll have video evidence too. The doorbell removal settings need to remain enabled for this to work.