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How do I cancel my Premium subscription?
How do I cancel my Premium subscription?
Sophie avatar
Written by Sophie
Updated over a year ago

Web

You can stop your Premium subscription by logging in, going to your profile, and clicking “Account/Account settings”. There, you’ll find the option to “Cancel subscription”.

Mobile: Profile → Account → Cancel subscription

Desktop: Profile photo → Account settings → Cancel subscription

iOS app

When you've subscribed through Apple's iTunes, you also have to unsubscribe through your iTunes account. Apple works as an intermediary for payments between Sitly and its users. You can find the instructions on how to unsubscribe from any Apple subscription here:

Steps to cancel iOS subscription

  1. Open the Settings app.

  2. Tap your name.

  3. Tap Subscriptions.

  4. Tap the subscription.

  5. Tap Cancel Subscription.

You may need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription has already been cancelled.

Android app

When you've subscribed through Google Play, you also have to unsubscribe through your Google Play account. Google works as an intermediary for payments between Sitly and its users. You can find the instructions on how to unsubscribe from any Google Play subscription here:

Steps to cancel Android subscription

  1. Open the Google Play app.

  2. At the top right, tap the profile icon.

  3. Tap ‘Payments & subscriptions’.

  4. Select the subscription or prepaid plan you want to cancel.

  5. Tap ‘Cancel subscription’.

Please note: Uninstalling the app, hiding or removing your account doesn't automatically cancel your subscription! You have to cancel your subscription through Google Play or iTunes.

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