Go to:
➡️ Settings
➡️ Department settings
➡️ Time Registration
Common Issues and Troubleshooting Steps
Unrecognized Device: This occurs when the computer is not registered or approved for time tracking in your department. Ensure the device is registered correctly.
IP Address Changes: An unstable internet connection or changes in the computer's IP address can cause the system to stop recognizing the device. Verify the IP address and ensure it matches the approved range.
Remote Support Limitations: Note that support cannot change your computer registration remotely; the process must be completed physically on the device.4. Verify IP Address on Windows: To locate the IP address of a Windows PC, open the Windows Settings app, navigate to Network & Internet, select your active network (Wi-Fi or Ethernet), and view the IPv4 address listed there.
Enabling Remote Clocking with Soft Mode: This mode provides flexibility for employees working from home by allowing them to register time from any device, such as their personal laptops. Ensure you update the mode under your settings.
Important Notes: Always perform the "Register this computer" step on the intended device for team clock-ins, and remember that administrator approval is necessary to activate any device for workplace clocking.
Depending on what kind of setup your organization has, you will be given two different options:IP addresses are used to verify login and time-tracking access in SameSystem. Organizations often set allowed IP ranges to ensure secure access. However, SameSystem Support cannot check or change your organization’s IP addresses. Your organization is responsible for maintaining and verifying its own IP addresses and allowed IP ranges.
Depending on what kind of setup your organization has, you will be given two different options: SameSystem restricts time registration to department-approved devices, ensuring that only authorized computers within a specific IP range can be used for clocking in and out. This setup helps maintain security and accuracy in time tracking.
Depending on what kind of setup your organization has, you will be given two different options:
If your computer is not recognized, follow these steps to re-register it:
Navigate to Settings > Department Settings > Time Registration.
Click on Suggest new registration or Register this computer.
Confirm the prompt and click Save.
If prompted that time registration is locked to another computer, select Yes to overwrite. This will not remove access from other computers in the same department.
After re-registering the computer, an email will be sent to your head office or administrator for approval. Once the registration is approved, you will be able to use the computer for time tracking. If the status is "No," you must wait for approval before proceeding.
Verify the IP Address:
Check the current IP address of the computer.
Confirm that it matches the approved IP range for your department.
If the IP address is outside the approved range, contact your IT department to resolve the issue.
Ensure a Stable Internet Connection:
A stable internet connection is crucial during the registration process. Frequent IP address changes due to an unstable connection can prevent proper time registration.______5. View Allowed IP Ranges in SameSystem:
Navigate to General Settings within the Schedule section to view the allowed IP range for clock-in.
Note that access to this overview may depend on your permissions. Consult your administrator if you cannot access this information.
If you can register the computer directly, you will get a button that says “Register this computer”. Click on it, and everything is ready after that 🙌 (locked IP must be selected under “type of time registration”):
If the registration is to be sent to the administrator for approval first, the button will say “Suggest registering this computer”. Click on it, and it will be sent to the administrator for approval.
As you can see to the right, it shows both the date and time a registration was last sent, and if it has been approved (confirmed) or not yet.
The approval is sent to the administrator. When it is approved, it will work to check in. 🙌
More questions? Get in touch with us on the chat 😊
Tips for Avoiding Future Issues
Always register the computer from the location where it will be used daily to avoid IP address mismatches.
Ensure a stable internet connection during the registration process.
Regularly verify that the computer's IP address matches the approved range for your department.- Organizations are responsible for maintaining and verifying their IP addresses and allowed IP ranges to ensure secure access.
Ensure that appropriate permissions are granted to view or manage IP settings in SameSystem.
Clock-in window not appearing If the clock-in window does not appear on the web, click the SameSystem logo in the top left corner to refresh the interface and reload the clock-in window.
"No scheduled hours" error If you see a "no scheduled hours" error when trying to clock in, the computer may need to be re-registered under Settings → Department Settings → Time Registration. Administrator approval is required to complete the process.
Couldn't clock in due to a phone or device issue? Ask your supervisor to confirm and approve your shift manually. Once approved, your attendance will be recorded correctly.
🖥️ Web/PC: Click on the blue bubble at the bottom right corner.