If the treatment cost has decreased:
Please email the Customer Support team with the patient’s name and the new, reduced treatment cost.
We’ll contact the lender (DivideBuy/Zopa) on your behalf to request a loan adjustment. Them, the patient’s finance agreement will be updated, and their monthly payments will be reduced to reflect the new treatment cost.
Note: We recommend notifying us as soon as possible to ensure the adjustment is processed before the next scheduled payment.
If the treatment cost has increased:
The patient will need to apply for a second loan to cover the additional amount.
You can create a new treatment guide for the outstanding balance and send it to the patient, who can then apply with finance.
Please be aware:
Approval is not guaranteed, as it depends on the patient’s eligibility.
The second loan will result in a separate repayment plan and may have different terms.