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How to renew or cancel your Poppy Lease rental and return the vehicle

Whether you want to extend your rental or return your Poppy Lease vehicle, hereā€™s everything you need to know in one place.

āœ… Want to keep the vehicle?

For each contract, your rental automatically renews every month (each billing period = 1 month). No action is required from you if you wish to keep the car for another month.

šŸ›‘ Want to cancel your rental? (monthly renewal)

If you have a monthly renewal contract, you can cancel any time after the first month, but ensure you follow these steps:

  1. Cancel at least 14 days before your next billing date.

  2. Do it easily through your customer profile on the Poppy Lease website.

  3. Ensure the vehicle is returned before the end of the current billing period.

āš ļø Late cancellation warning: If we receive your cancellation too late and the car is not returned on time, your rental will automatically extend for one more month.

āŒ Ending a long-term contract early

If you end a long-term Poppy Lease contract (longer than 1 month) before the agreed-upon end date, an early cancellation fee will apply:

  • 30% of the remaining contract value.

This doesn't apply to flexible contracts!

šŸš˜ How to return the vehicle

You'll need to cancel your subscription directly from your Lease portal, then choose your return method and your appointment date:

  • Free return to Vilvoorde: Make an appointment to return your car from Monday to Friday, between 9:00 and 16:30.

  • Home pick-up (between ā‚¬35 and ā‚¬220 incl. VAT): The price will vary depending on your chosen location, the calculator will show you the exact amount. Weā€™ll then collect the car at your address on a weekday that suits you.

šŸ” Vehicle return process

Step

Description

Inspection

Together with our team, you will inspect the condition of the car.

Documentation

We take photos together, and both parties sign a final check-in report.

Condition standards

We use the official Renta standards, which are standard across all Belgian rental companies. Only new damage is taken into account; do not worry about old scratches documented during pickup.

Deposit refund

Your full deposit will be refunded, minus any applicable fees for: missing fuel (must be full tank), cleaning, extra mileage, unpaid invoices or new damage.

šŸ“ž Need help?

  • ā˜Žļø Call us at: +3225862044

  • šŸ“§ Email us at: lease@poppy.be

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