Thank you for supporting Outright Games! We understand that sometimes refund requests may arise. As the publisher of the game, we are unable to process refunds directly. Refunds are managed by the retailer or platform where the game was purchased. Below, we’ve outlined the refund process for each platform to help guide you.
Physical Copies
If you purchased a physical copy of the game, please contact the retailer’s customer support team where you made the purchase. They will have the tools and policies in place to assist you with your refund request. Be sure to have your receipt or proof of purchase ready when contacting them.
Digital Copies
Purchases Made on Our eShop
If you purchased the game directly from our eShop, you can request a refund by navigating to our Refund Policy section at the bottom of the eShop webpage. Follow the instructions provided there for the refund process.
Purchases Made Through Other Platforms
For games purchased on other platforms, such as PlayStation Store, Xbox Store, Nintendo eShop, or Steam, please follow these steps:
PlayStation Store: Visit the PlayStation refund request page and follow their guidelines for refund eligibility.
Xbox Store: Visit the Xbox support page and use their refund request tool.
Nintendo eShop: Contact Nintendo Support and review their refund policy.
Steam: Go to the Steam Help page , select the game, and choose the refund request option.
Amazon Purchases
If you purchased the game through Amazon, follow these steps to request a refund:
Log in to your Amazon account.
Navigate to Your Orders.
Locate the game in your order history.
Click on Return or Replace Items next to the order.
Follow the prompts to complete your refund request.
Amazon’s customer support team will review your request and provide further instructions.
Need Additional Help?
If you have any questions or need further assistance, please feel free to reach out to us at support@outrightgames.com. Our support team is happy to help guide you through the process or answer any concerns you may have.
Thank you for playing Outright Games!