Complaints

We value your feedback and are here to assist you. We understand that issues may arise, and we are committed to resolving them promptly and efficiently. If you have a complaint, please get in touch with our customer services team. We will gather all the necessary details, such as your name, telephone number, and email address, to address your concern effectively.

Rest assured, your complaint will be acknowledged, and we will confirm the next steps via email. If you prefer not to disclose certain details, you may leave your contact number, and we will arrange for someone to call you back.

Transport/Delivery Complaints

If you have a complaint related to deliveries, please contact Phoenix customer services and they can help to resolve this on:

We appreciate your understanding and cooperation in using the appropriate channels to address your inquiries or complaints. Our team is committed to providing you with excellent service and resolving any issues you may encounter.