As a Numark member there are a number of different statements and invoices you should be aware of. Statements are released once per month and invoices are produced throughout the month.
Statements
Each month there are 3 sets of statements to be aware of:
Phoenix Statement
This statement shows all Phoenix Wholesale purchases and includes aspects such as drug purchases, OTC purchases and Numark Own Brand purchases
Available no later than the 5th working day of the month
Direct debit taken on 4th of the month
Numark Statement
This statement shows any purchases made via your Numark membership and would include aspects such membership fees, Hey Pharmacist and Numark Discount Partners spend (if applicable)
Available no later than the 5th working day of the month
Direct debit taken on last day of the month
Numark Benefit Statement
This statement shows the overall benefits you're receiving from your Numark membership and would include aspects such as generic purchasing rebates, Brand Support rebates and RWA related rebates
Available no later than the last day of the month
Rebates paid at the same time your Numark Statement Direct Debit is collected
Please note that the Phoenix and Numark Direct Debits are taken on separate dates but from the same bank account.
As a Numark member, there are also a number of invoices to be aware of. You will receive an invoice every time you make a Phoenix purchase or a purchase with a third party via your Numark membership.
Invoices
Each month there are 2 sets of invoices to be aware of:
Phoenix Invoices
These invoices will be included within your Phoenix tote, each day, alongside your products
Numark Discount Partners - Third Party Supplier Invoices (If applicable)
These invoices will be included within your delivery from the third party but can also be viewed on Numark Net in the 'My Invoices' section. Alternatively, please click here:
Querying Statements and Invoices
If you have a query relating to any statements or invoices that have not been answered in this article then please contact:
Phoenix Statements
0333 207 4110 or customerservice@phoenixmedical.co.uk
Numark Statements
0800 783 5709 (Option 1) or customerservices@numark-central.co.uk
Numark Benefit Statements
0800 783 5709 (Option 1) or customerservices@numark-central.co.uk
Phoenix Invoice General Query
0333 207 4110 or customerservice@phoenixmedical.co.uk
Own Brand Invoice Query
0800 783 5709 (Option 1) or customerservices@numark-central.co.uk
Numark Discount Partners, Third Party Supplier Invoice Query
Please contact the supplier in question. To find the suppliers contact details, please click here