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The app is not loading… What should I do?
The app is not loading… What should I do?
Mary avatar
Written by Mary
Updated over a week ago

That's not a deal, but don't worry - we'll figure it out.

Kindly note if the app is not loading and gets stuck on the first page, please tap and keep holding this button for 3 seconds:

Kindly check if you have a stable Internet connection. Also, you can do the following:

  • Delete the app;

  • Restart your phone;

  • Install the app;

  • Please WAIT a few minutes before opening it.

If there is an opportunity to switch the Internet source (for example, from a Wi-Fi connection to Mobile Data), please change it before opening the app.

If the issue cannot be solved by following the above points, don't hesitate to contact us.

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