We’re always working to improve your experience, and we appreciate your help in keeping things running smoothly!
If you encounter a bug or issue — such as the app freezing on the start screen, workouts not showing up, completed workouts not saving, or any other unusual behavior — please follow these steps to report it:
Go to the Me tab.
Tap the gear icon in the upper right corner.
Tap Get help.
Please describe the issue in detail, and if possible, attach a screenshot or video. This will help us understand the problem and resolve it faster.
Try these steps before reporting:
Temporary issues can often be resolved with some basic troubleshooting steps. Before reaching out to support, we recommend trying the following:
Delete the app.
Restart your phone.
Reinstall the app.
Wait a few minutes before opening it again.
Reporting bugs helps us improve the app and ensures you have the best possible experience. We appreciate your time and effort in sharing this information with us!
If you need any help, you can reach out to us in the following ways:
On our website: Use the widget
in the lower right corner or click the Contact Us button.
In the app: Go to Me > Profile Settings > Get Help to contact our support team.
Contact Support via Email: support@myorganicapps.com