Steps to Unlock/Enable Your Account:
Open Your Browser:
Go to Microsoft Edge.
Navigate to the Portal:
Initiate Account Unlock:
Click the option Account locked down?
Enter User Information:
Fill in your domain username and the characters shown, then click Continue. (Domain username is your MCBGROUP username).
Verify Your Identity:
On the next screen, the self-service password management portal will ask how you would like to verify your identity:
Security Questions
Google Authenticator (This option will only appear if you have set it up with the self-service password management portal).
If you choose to answer your security questions that you selected when you registered on the self-service password management portal, proceed with answering them. These questions will not change unless you enroll new questions to override the old ones.
Select Account to Unlock:
Once you answer your questions or verify your identity with the Google Authenticator app, the portal will ask you which account you want to unlock (if you have linked the applications you use on the portal).
Complete the Unlock Process:
Once done, the system will give one of two messages:
Successfully enabled your account: You can proceed to log in to AS-400.
This account is not locked: Contact Helpdesk for further assistance. This happens when you continually enter a wrong password, causing the system to turn off the device.