Dear tenant,
We're sorry to see you leave and thank you for your time renting a property from LIV Residential. To ensure a smooth and cost-free lease termination, we've compiled this guide. It explains exactly what you can expect and what we expect from you during the pre-checkout, final inspection, and actual vacancy.
We wish you all the best with your (upcoming) move!
1. The Handover Process Step-by-Step
1.1. Notice of Termination Sent
After we receive your notice of termination, you will receive a confirmation from us with an explanation of the next steps. The period for carrying out any necessary repairs to the property starts automatically. Additionally, you will receive a pre-check-out email within a few working days of the termination acknowledgment. If you do not receive this email within five working days, please check your spam folder or contact us for assistance.
1.2. Pre Check-Out (Pre-Inspection)
Approximately two weeks before the end of the tenancy, the pre-check-out will be scheduled. During this appointment, the inspector will: Tenants are not required to remove their belongings for this inspection, as the focus is on assessing the property's condition and identifying necessary actions.
assess the current condition of the property,
discuss which items you need to repair or restore before the final handover at the end of the rental period.
You will receive a pre-check-out report afterwards.
1.3. Repair period
During this period you can:
carry out any necessary repair work,
consult us about special circumstances,
ask questions if something is unclear.
1.4. Viewings
During the repair period, we may schedule viewings with new potential tenants for your property, in consultation with you.
1.5. Check-out (Final inspection)
During the final inspection, we will:
check whether all repair items have been completed,
assess whether the property has been returned to its original condition,
collect all keys from you.
1.6. Final settlement
The final bill will be issued approximately two weeks after the keys have been returned. Any repair costs or outstanding items will be deducted from the outstanding deposit.
1.7. Return of deposit
Once all costs have been settled, we will refund the (remaining) deposit to your account.
No charges applied: the deposit will be returned within 2 weeks.
Costs applied: the (remaining) deposit will be returned within 4 weeks.
2. Conditions for Proper Handover
The property must be cleared of all items installed, attached, or added by the tenant, or taken over from the previous tenant or occupant, unless the landlord has stated otherwise in writing.
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Walls & Ceilings
Walls & Ceilings
Painted white, ready for wallpaper
Wallpaper, stickers, and films removed
Drill holes repaired
No mold, discoloration, or damage
Floors
Floors
Any self-installed flooring removed
Subfloor smooth and free of glue residue
Skirting boards, thresholds, and door strips in place
Kitchen
Kitchen
Complete, clean, and grease-free
Appliances descaled
Cabinets cleaned inside and out
Bathroom & Sanitary Areas
Bathroom & Sanitary Areas
Descaled and thoroughly cleaned
No mold, discoloration, or excess sealant
Electrical
Electrical
Switches, outlets, and ventilation grilles clean and working
Fixed lamps removed, ceiling boxes fitted with connector block
Cable ducts removed
Windows, Doors & Frames
Windows, Doors & Frames
Clean inside and out
No stickers or films
Frames undamaged and mold-free
Doors undamaged (no unauthorized pet flaps)
Garden, Balcony & Facade
Garden, Balcony & Facade
Weed-free and well-maintained
Any self-installed items removed (unless otherwise approved in writing)
Outdoor areas empty and swept clean
Cleaning
Cleaning
The entire property must be thoroughly cleaned, including:
Windows, doors, frames
Kitchen appliances and tiling
Sanitary fittings
Floors and skirting boards
Built-in cupboards, meter cupboard, boiler/utility room
3. Keys & Accessories
At check-out, you must return:
All original and duplicate keys
Waste disposal passes
Key certificates
Parking passes (if applicable)
Keys for windows, balcony doors, storage units, and communal areas
4. Costs for Incomplete Handover
If the property is not handed over correctly, costs may be charged for, among other things:
Cleaning
Painting
Repairing damage
Removing floors or left-behind items
Extra inspections
In addition, rent may be charged for each day the property cannot be re-let.
5. Departure Checklist
✅ Walls white, wallpaper-ready, holes repaired
✅ Ceilings clean and mold-free
✅ Floors empty, level, and glue-free
✅ Kitchen complete, grease-free, and descaled
✅ Bathroom cleaned and descaled
✅ Windows and frames clean, no films
✅ Garden/balcony weed-free, empty, and tidy
✅ All electrical and ventilation systems clean and functional
✅ All rooms empty and cleaned
✅ All keys and passes returned
✅ Waste properly disposed of
6. Contact
If you have any questions, please contact us easily through the chat in the LIV app.
We wish you the best of luck with your move and thank you for your cooperation in ensuring a smooth handover.