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Elevator malfunction

What to do if the lift in your building breaks down

Updated this week

Emergency: people trapped inside

  • Immediately call the emergency number posted inside the lift cabin (usually via the emergency button or intercom).

  • Stay calm and remain inside the lift; the emergency service can speak to you via the intercom.

Do not

  • Try to open or reset the lift yourself.

  • Use tools or force the doors open. This can be dangerous and cause further damage.

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