Do you live on Waldorpstraat and suddenly have a crack in your window, even though nothing has hit it? This could indicate a thermal break. This type of glass breakage looks different from a standard break; it often has a striped pattern that changes direction, similar to a lightning bolt. Thermal breaks mainly occur during the colder months, such as spring, autumn, and winter, when temperature fluctuations are significant.
How do you report this?
It's naturally frustrating to discover such unexpected damage. Fortunately, you can easily report it via the LIV app. Go to the repair button in the app and report the breakage. The LIV Residential maintenance team will then take action as quickly as possible to resolve the problem.
Please note: self-inflicted damage.
Did you accidentally damage the window yourself, for example by dropping something on the glass? Then this is unfortunately not covered by standard repairs via the LIV app. For self-inflicted damage, you should consult your own insurance company to potentially get reimbursed. When assessing the damage, it will always be clear how it occurred, as a thermal break is very recognizable.