Each gift card and voucher brand on Huggg Payouts has its own terms and conditions. These vary significantly between brands. Validity periods, redemption methods, exclusions, and balance-checking processes are all set by the retailer, not by Huggg. It's worth checking the relevant brand's T&Cs before sending, especially in time-sensitive cases.
What you'll find for each brand
Each brand's article in the recipient help centre covers:
Exclusions: what the gift card can and can't be used to buy (for example, supermarket gift cards often exclude lottery tickets, tobacco, postage stamps, and petrol)
Shop online vs in store: some brands are redeemable both ways, others are in-store only or online only
Validity period: how long the gift card is valid after issuance. Varies from no expiry to 12 months, depending on the brand
Balance check method: how the recipient can check how much credit is left
Direct T&Cs link: a link straight to the brand's own terms page
Getting help: how to contact the retailer if there's an issue with the gift card itself
Where to find them
Brand-specific T&Cs live in the recipient help centre, in the Gift card and voucher T&Cs collection. Each brand has its own article.
The full collection is at intercom-help.eu/huggg-payouts/en/collections/1422181.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.