Can I be refunded if the voucher has not been redeemed?

On our free plan, refunds are not available for unredeemed gifts once they’ve been sent — this is because the funds are committed at the point of purchase.
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However, if you’d like the option to recover the value of unclaimed gifts, you can upgrade to our Gift Claim Guarantee feature.
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With Gift Claim Guarantee, any unclaimed gifts are automatically refunded back to your Huggg balance after the expiry date, so you only pay for gifts that are actually redeemed.
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To learn more or enable Gift Claim Guarantee, please contact your Huggg account manager or reach out to our support team.