Hey! 👋
We’ve noticed a little hiccup with the “Hey Pharmacist” app due to some issues with 'linkage keys', making it a bit tricky to connect with your GP surgery like usual. We're really sorry for any inconvenience this may have caused.
Here’s what’s going on:
There seems to be an issue with how the app uses these linkage keys (a kind of digital handshake between our app and your GP's system) to log you in and sync your details.
The issue is with a third party provider and unfortunately out of our control, but our technical support team are trying their best to get things back working as they should, as quickly as possible.
In the meantime, you’ve still got a great option for ordering your repeat medications – the NHS App. It’s super handy, reliable, and ready to help ensure you don’t miss out on your meds while we sort everything out our side.
If you are not exempt from paying for prescriptions, please choose an alternative pharmacy on this occasion as you won't be able to process payment through Hey Pharmacist. Sorry for any inconvenience caused.
Here’s our promise to you:
We’ll keep you updated: We’ll keep you posted with the latest updates.
Here to help: Got questions? Need help with the NHS App or just want to express how you feel? Drop us a message. We’re here and ready to chat whenever you need us.
Thank you so much for your patience and understanding as we navigate this together. We hope to have everything running smoothly again soon so that your experience is as seamless as can be.
Your Hey Pharmacist Team