If your customer was not satisfied with your service, we recommend that you first find out what exactly went wrong. If a regular customer complaints, you can offer to complete the requested work on another day or at the next appointment.
Customers usually report a complaint in their user account. In this case, you will be informed automatically and can process the case by yourself in your account.
If customers contact our customer service with their complaint, we will contact you as soon as possible and forward the customer's feedback to you.
Remember: customers see your profile in the booking process and compare it with those of other service providers. Positive reviews will help you convince new customers and allow you to justify a higher price.