If your Huel subscription looks stuck or isn't updating in your account, here are a few things to try:
1. Refresh your Huel account
Log out of your Huel account and log back in. Check under My Subscriptions to see if changes to your Huel subscription have applied.
2. Clear your browser cache
Old browser data can stop updates to your Huel subscription showing correctly. Clear your cache and cookies, or try an incognito/private window.
3. Switch device or browser
If the issue with your Huel subscription continues, try logging in from another browser (Chrome, Safari, Firefox, or Edge) or device.
4. Check your subscription's processing window
If you made updates to your Huel subscription close to your subscription's processing window (2am–5am), the renewal may already be locked. In that case, changes to your Huel subscription will only apply from your next scheduled order.
Still stuck?
If your Huel subscription isn't updating after trying the steps above, say "talk to a human" and we'll connect you with a specialist to fix it for you. Have your account email and the changes you want to make ready.
Need further support?
If you have other questions about your Huel subscription, say "talk to a human" and we'll help.