Here's the improved US version:
I cannot place an order. What should I do? If you're unable to place an order, here are some steps to try:
1. Check your payment method
Make sure your card details are correct and up to date.
Subscriptions: only credit/debit cards, PayPal, and Apple Pay (Safari) are accepted.
One-off orders: you can also use Shop Pay.
Verify your card hasn't expired and you have sufficient funds.
2. Browser issues
Clear your browser cache and cookies.
Try using an incognito/private window.
Switch to another browser (Chrome, Safari, Firefox, Edge) or device.
3. Address details
Make sure your billing and shipping addresses are entered correctly.
Your billing address must match your bank or payment provider's records exactly.
Check for typos in city, state, or ZIP code.
4. Minimum order value
Your order must meet the minimum order value for your region.
If your cart is below the minimum, add more items.
5. Account blocks
If you've been flagged for breaking our Terms & Conditions (such as reselling Huel products), your account may have been blocked.
In this case, you will not be able to place orders.
Still can't order?
If you've checked all of the above and still can't place an order:
Take a screenshot of any error message you're seeing.
Note which step is failing (payment processing, address validation, etc.).
Say the word and we'll connect you with a specialist who can investigate and help you complete your order.