If your Huel subscription is failing to process, it's usually due to a payment issue. Here are some steps to fix it.
1. Check your payment method
Make sure your card details are up to date and valid. Update or add a new card under Payment Methods in your Huel account at huel.com. If you're using PayPal, Apple Pay, or Google Pay, check those accounts are active and funded.
2. Confirm your billing address
Ensure your billing address matches exactly the one registered with your bank or payment provider.
3. Check with your bank
Occasionally, banks block recurring Huel subscription payments for security reasons. Contact your bank to confirm they're allowing your Huel subscription payment to go through.
What happens next
If your Huel subscription payment fails, our system will automatically retry the next day. Once your payment method is updated, your Huel subscription should process successfully.
Still having issues?
If your Huel subscription continues to fail after updating your details, say "talk to a human" and we'll connect you with a specialist to investigate further. Have your Huel order number ready so we can help get your subscription back on track.
Need further support?
If you have other questions about your failing Huel US subscription, say "talk to a human" and we'll help.