If a Huel vending machine purchase didn't work as expected, here's how to get it resolved.
Important: Vending machine refunds are handled by Mother, not Huel
Mother is the company that operates Huel's vending machines. Mother handles all refunds and credits directly — Huel does not process vending machine refunds.
Here's what to do:
Step 1: Contact Mother Support directly
Go to Mother's support page and report your issue: https://help.thisismother.com/en/support/tickets/new
Mother will need:
Machine location (address or area)
Time and date of the issue
Huel product and flavor you selected
What went wrong (product didn't dispense, card wasn't charged, etc.)
Your contact information
Step 2 (optional): Let Huel know
If you'd like Huel to be aware of any patterns or recurring issues with a specific machine, you can also report it to Huel. Huel can pass this information along to help improve the vending experience.
Why contact Mother directly?
Mother owns and operates the machines
Only Mother can process refunds or credits
Mother can resolve the issue faster than going through Huel
Need further help? Say "talk to a human" and our team will point you in the right direction.