This article is only for customers inside of the UK.
14 Day Right Of Withdrawal
You as a customer have a 14-day right of withdrawal from the day that your order was delivered on the tracking link. After this a return is no longer possible. Read more under the Terms and Conditions section on our website.
If you wish to make a complaint (reclaim) about the product, please contact our support team for assistance.
Rapid Tests
Place the test kit securely in a package.
Attach the correct postage. Please note that the return shipping cost is your responsibility.
Send the package to:
Oddisey Ltd c/o GetTested International AB,
Unit 5 Cromwell Industrial Estate, Staffa Rd,
London E10 7QZ
United KingdomInclude a note inside the package with your order number to help us process your refund faster.
Once we have received the returned test, we will process your refund promptly.
Laboratory Tests
For laboratory tests, the process is different because each kit is linked to a unique Test-ID.
Please contact our support team.
Provide us with your order number and Test-ID (found inside the kit).
Once we receive this information, we will deactivate the test and issue a refund for the test (excluding shipping fees).
After the test has been deactivated, you can recycle or dispose of the kit.
Important to Know
We can only refund unused and unregistered test kits.
Once a test has been registered or used, it cannot be refunded.
Shipping fees are non-refundable.