Video at the bottom.
Create an account
Step 1: Visit: https://my.gettested.io/login
Step 2: Click on "sign up" at the top left, and fill in your details below such as; name, email address, communication language, phone number etc.
Once you have done so, click on the "sign up" button at the bottom and your account will be created.
Step 3: Click on "Log in" at the rop left and sign in with your new login details.
Register your test
Step 4: Click on the "register your test" button.
Step 5: Fill out the required information such as: Name, date of birth, weight, height, current health status and Test-ID. The Test-ID can be located on your included code card. This links your test kit sample to your account, ensuring that your data and results are processed accurately and attributed to the correct person. Additionally, ensure that the QR-code sticker provided in the test kit is securely attached to the sample tube. The QR-code acts as a key identifier and without it, the laboratory cannot process your sample correctly. Double-check that the sticker is intact and readable before mailing the sample.
All unregistered tests are discarded at the lab, because there is no way of knowing who a test belongs to. This ensures privacy and quality control by linking the sample to the correct user. This step is critical because the purchaser of the test might not necessarily be the person taking it. Therefore, we instruct you to complete registration before even performing the test. Furthermore, proper labeling of the sample tube with the QR-code provided in the test kit is equally essential. Samples without accurate labeling are discarded, as they cannot be linked to any account. Registration and labeling are both non-refundable requirements to ensure sample processing.
After this, your test will be shown on your account, and you will receive a email that it has been registered🎉 Remember, for your sample to proceed through the lab, the QR-code sticker provided with your test kit must be attached to the sample tube.
What are my options if I forgot to register?
If you mistakenly sent an unregistered kit, you have the following options:
Request a replacement kit: You can obtain a new kit for a small fee.
Request a partial refund: Depending on the situation, you can opt for a refund minus the cost of the unregistered kit. Note that exact fees or refund conditions may vary.
Common Issues
Not receiving password reset emails: This often happens when no account exists for the entered email address.
Unable to log in or remember your password: In this case, the "Sign up" option should be used to create a new account.- Unregistered or unlabeled samples: Be sure your test is registered online, and the QR-code sticker is securely attached to the sample tube before mailing.
First ask yourself, have I created an account to begin with? If you have no recollection of creating an account as instructed above, please go ahead and do so first.
To verify if you already have an account, attempt signing in with your frequently used email addresses. If unsuccessful and you do not recall creating an account, proceed to create a new one.
If you don't remember your password you can simply click on "forgot password?" to have an reset email sent to you. From there you can change the password and then login to your account.
If you're not receiving a password reset email, check your spam or junk mail folder. Ensure you entered the correct email address when attempting to reset your password.
If issues persist after following these steps, consider reaching out to GetTested customer support for further assistance.
A account to is not automatically generated when you place an order. This need to be created manually once you perform the test.