How to send your test material to the laboratory
This applies to laboratory tests. Use the included prepaid envelope to return your sample to the laboratory. Place the test material in the envelope, seal the bag securely, and drop it off at the nearest Royal Mail postal box or Royal Mail service point.
Please note that the envelopes may come in different colors, depending on which test kit you have ordered.
This is what the shipping label looks like on the envelope:
💡If you take note of the number beneath the larger barcode you can track the sample
SMS communication
Once you have sent in your sample, we will keep you updated along the way:
You will receive an SMS when we have received and scanned your envelope.
You will receive another SMS when your results are ready and available.
If any issues arise with the testmaterial during the process, we will contact you directly.
Can I send the sample using my own delivery service?
No. The test must be sent in the included prepaid envelope. If you use another delivery method, we cannot guarantee that your sample will be delivered correctly or analyzed at the laboratory