The return method depends on which country you're in. Please follow the instructions below.
Important: Only use the return envelope provided in your kit.
Do not pay for postage yourself – we cannot guarantee that the sample will be delivered properly otherwise.
United Kingdom
Return method: Royal Mail
There's two options to return the sample:
Drop your sample off at a Royal Mail Service Point, find your nearest here.
Book pickup from your home, read more here
Example of return shipping label.
TRACK YOUR PACKAGE: If you take note the tracking number on the label, you can track it on its way back to us.
Your sample is sent to our logistics center in London.
Sweden
Return method: Postnord.
Drop your sample off at a Postnord Service Point/post box.
Example of return shipping label.
Your sample is sent to our logistics center in Västervik.
Norway
Return method: Bring
Drop your sample off at a Bring Service Point/post box.
Example of return shipping label.
Your sample is sent to our logistics center in Oslo.
All other countries (unless otherwise stated)
Return method: UPS
There's two options to return the sample:
Drop your sample off at a UPS drop-off point, find your nearest here.
Book pickup from your home, read more here
Example of return shipping label.
TRACK YOUR PACKAGE: If you take note the tracking number on the label, you can track it on its way back to us.
Your sample is sent to our logistics center in Sweden.