The return method depends on which country you're in. Please follow the instructions below.
Important: Only use the return envelope provided in your kit.
Do not pay for postage yourself – we cannot guarantee that the sample will be delivered properly otherwise.
United Kingdom
Return method: Royal Mail
Drop your sample off at a Royal Mail Service Point.
Example of return shipping label.
If you note the tracking number, you can track it on the way back to us.
Your sample is sent to our logistics center in the UK.
United States
Return method: UPS
Drop your sample off at a UPS Service Point.
Example of return shipping label.
If you note the tracking number, you can track it on the way back to us.
Your sample is sent to our logistics center in the US.
Sweden
Return method: Postnord.
Drop your sample off at a Postnord Service Point/box.
Example of return shipping label.
Your sample is sent to our logistics center in Sweden.
Norway
Return method: Bring
Drop your sample off at a Bring Service Point/Box.
Example of return shipping label.
Your sample is sent to our logistics center in Norway.
All other countries (unless otherwise stated)
(For orders placed after May 23rd 2025)
Return method: UPS
Drop your sample off at a UPS Service Point.
Example of return shipping label.
If you note the tracking number, you can track it on the way back to us.
Your sample is sent to our logistics center in Sweden.