The return method depends on which country you're in.
Please follow the instructions below.
Important: Only use the return envelope provided in your kit.
Do not pay for postage yourself – we cannot guarantee that the sample will be delivered properly otherwise.
United Kingdom
Return method: Royal Mail
There's two options to return the sample:
Drop your sample off at a Royal Mail Service Point, find your nearest here.
Book pickup from your home, read more here
Example of return shipping label.
TRACK YOUR PACKAGE: If you take note the tracking number on the label, you can track it on its way back to us.
Your sample is sent to our logistics center in London.
Sweden
Return method: Postnord
Drop your sample off at a Postnord Service Point/post box.
Example of return shipping label.
Your sample is sent to our logistics center in Västervik, Sweden before being forwarded to the laboratory for analysis.
Norway
Return method: Posten
Drop your sample off at a Posten/Bring service point.
Find your nearest service point here:
https://www.posten.no/kart
Example of return shipping label.
Your sample is sent to our logistics center in Oslo, Norway before being forwarded to the laboratory for analysis.
United States
Return method: USPS
1. Drop your sample off at a USPS Service Point/post box.
2. Book pickup from your home, read more here
Example of return shipping label.
TRACK YOUR PACKAGE: If you take note the tracking number on the label, you can track it on its way to the laboratory.
Your sample is sent directly to the laboratory for analysis.
All other countries (unless otherwise stated)
Return method: UPS
There's two options to return the sample:
Drop your sample off at a UPS drop-off point.
Book pickup from your home.
Example of return shipping label.
Drop your sample off at a UPS drop-off point
Find your nearest UPS drop-off point by selecting the country you are shipping from below.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Book a UPS home pickup
Select the country you are shipping from below.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
TRACK YOUR PACKAGE: If you note the tracking number on the label, you can track it on its way back to us.
Your sample is sent to our logistics center in Sweden before being forwarded to the laboratory for analysis.