The Statistics page gives you a visual overview of all case activity across your organization. It helps you monitor trends, measure compliance with deadlines, and understand how cases are being distributed across departments, categories, and reporting channels.
Setting Your Date Range
At the top right of the page, you can set a Date range to control which cases are included in the statistics. This allows you to focus on a specific period, such as a quarter or a full year.
💡 By default the page displays data for the current calendar year. Adjust the date range whenever you need to focus on a specific period or compare performance across different timeframes.
Using Filters
You can use the filters row to narrow down the data shown across all charts. You can filter by:
Filter | What it does |
Departments | Show data for one or more specific departments |
Categories | Focus on specific case categories |
Type | Filter between Original and Redacted cases |
Users with access | Filter by the users assigned to cases |
Tags | Filter by any custom tags applied to cases |
Understanding the Charts
The Statistics page is made up of several charts, each giving you a different view of your case data.
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Category breakdown
A pie chart showing how cases are distributed across categories. This helps you identify which types of reports are most common in your organization.
Time of reporting
A line chart showing the volume of cases over time, plotted by date of creation. You can compare the current year against the previous year to spot trends.
Amount of cases
Shows the total number of cases in the selected period, with a percentage change compared to the previous period.
Avg. days until received
Shows the average number of days it took to acknowledge cases. This is directly tied to the 7-day legal requirement to confirm receipt.
Avg. days until closed
Shows the average number of days it took to fully close cases. This reflects performance against the 3-month resolution deadline.
Source breakdown
Shows where cases are coming from, such as the system, physical mail, or other sources.
Tag breakdown
Shows how cases are distributed across any custom tags you have applied. You can toggle Show only filtered to focus on tagged cases only.
Department breakdown
Shows how cases are distributed across departments. You can toggle Show only filtered to focus on specific departments.
Closing code breakdown
Shows how closed cases were classified, for example Resolved, Rejected, or Spam. This gives you a clear picture of how cases are being concluded.
State breakdown
Shows how many cases are currently in each state, such as New, Under investigation, or Closed.
Selected privacy breakdown
Shows how cases are split between Anonymous and Confidential submissions.
State timings breakdown
Shows the average time cases spend in each state before moving on. This helps you identify where cases tend to slow down.
Compliant with deadline breakdown
Shows how many cases were received within 7 days and closed within 90 days, split between compliant and non-compliant. This is one of the most important charts for compliance reporting.
💡 Dark bars represent cases that met the deadline. Light blue bars represent cases that did not. Use this chart to quickly assess where your team needs to improve response times.
Reporting channel breakdown
Shows which reporting channels cases are coming through, helping you understand how whistleblowers prefer to reach you.
Downloading Your Statistics
Click the Download button in the top right corner to export your statistics.
You will be asked to choose between two options:
Statistic graphs: A download of all charts as images, useful for reports and presentations
Case statistics: A CSV file containing the underlying case data, useful for deeper analysis in an external tool
💡 The CSV export is useful if you need to bring your data into a BI tool or share a detailed breakdown with stakeholders outside the platform.
We're here to support you. If you have questions, reach out to us directly via the Messenger icon in the bottom right corner of your screen, or send us an email at support@whistleblowersoftware.com