When these steps help
The steps in this article help when Eturnity Expert as a whole doesn't load properly or looks wrong: a page stays blank or doesn't finish loading, the layout is missing or shifted, or the display looks broken after an update.
If, on the other hand, only a button, an arrow, an entry or an option is missing on a single page, the cause is usually not the browser but a setting, your license or user role, or the project data. Logging out or clearing the cache doesn't change that. In that case, check the article about the page in question, or contact support by email at support@eturnity.com or via chat in the Help Center.
Quick Fix: Logout and Login
If Eturnity Expert doesn't load properly or looks wrong, refresh your session first:
In Eturnity Expert, click your profile icon in the top-right corner
Select Logout from the dropdown menu
Wait for the page to redirect to the login screen
Enter your credentials and log back in
Check if the interface issue is resolved
This process clears temporary session data and forces a fresh connection to Eturnity's servers.
Clear Browser Cache and Data
Browser cache can cause display issues when outdated files conflict with new updates. Clear your browser data following these steps:
Google Chrome
Click the three dots menu (⋮) in the top-right corner of Chrome
Click Settings from the dropdown menu
In the left sidebar, click Privacy and security
Click Clear browsing data
In the popup window, click the Advanced tab
From the Time range dropdown, select All time
Check these boxes:
Browsing history
Cookies and other site data
Cached images and files
Click Clear data
Close Chrome completely and reopen it
Navigate back to Eturnity Expert
Mozilla Firefox
Click the hamburger menu (☰) in the top-right corner of Firefox
Click Settings from the menu
In the left sidebar, click Privacy & Security
Scroll down to the Cookies and Site Data section
Click Clear Data
In the popup window, check both boxes:
Cookies and Site Data
Cached Web Content
Click Clear
Go back to the Privacy & Security page
Scroll down to History section
Click Clear History
From the Time range to clear dropdown, select Everything
Check all boxes and click Clear Now
Close Firefox completely and reopen it
Navigate back to Eturnity Expert
Microsoft Edge
Click the three dots menu (⋯) in the top-right corner of Edge
Click Settings from the dropdown menu
In the left sidebar, click Privacy, search, and services
Scroll down to the Clear browsing data section
Click Choose what to clear
From the Time range dropdown, select All time
Check these boxes:
Browsing history
Cookies and other site data
Cached images and files
Click Clear now
Close Edge completely and reopen it
Navigate back to Eturnity Expert
Safari
Method 1: Using Developer Menu (Recommended - Fast)
In the top menu bar, click Develop
Click Empty Caches from the dropdown menu
Close Safari completely and reopen it
Navigate back to Eturnity Expert
Method 2: If Developer Menu is not visible
Click Safari in the top menu bar
Click Preferences from the dropdown menu
Click the Advanced tab
Check the box Show Develop menu in menu bar
Close the preferences window
Now follow Method 1 above
Progressive Troubleshooting Steps
If issues persist after trying the above solutions, follow these steps in order:
Check Internet Connection: Ensure stable internet connectivity
Update Browser: Verify you're using the latest browser version
Restart Device: Reboot your computer or mobile device
Try Incognito/Private Mode: Test Eturnity Expert in private browsing mode
Check System Status: Visit Eturnity's status page to verify service availability
💡 Prevention Tip: Regularly updating your browser and clearing cache can prevent most UI issues from occurring. Consider setting up automatic browser updates and clearing cache weekly.