If you're having difficulty locating your order number, here are a few steps to help you find it:
Order Confirmation Email
After placing an order, you should have received a confirmation email from us. This email includes all the details of your purchase, including your order number. Look for the subject line containing "Order Confirmation" or something similar. The order number is displayed at the top of this email and will look similar to "ESHI0000"
If you can't find this email, be sure to check your spam or junk folder.
Your Account on Our Website
If you have an account on our website, you can easily find your order number by logging in and navigating to the "Orders" section. Here, you'll see a list of all your past orders, each with its unique order number.
Still need support?
If you're unable to locate your order number through the above methods, please contact customer support, providing any necessary details about your purchase:
Full name
Email address
Delivery address
Here are some steps to take to get in touch:
Open the chat widget icon located at the bottom right of this page.
Fill in any fields with as much detail as you can.
We will then find you the perfect level of support for your query, providing all the necessary information that you require.
Alternatively, email support@eshiunderwear.com and one of our team members will pick up your query.