Missing items or Incorrect Items
All orders are checked meticulously before being dispatched, so we apologise if you have experienced an issue.
In the unlikely event you are missing an item from your order or have received the wrong item, please contact customer care. To allow us to help correct this mistake, please send the information below:
Your Name
Order Number
Images of the items received /of the incorrect item(s), highlighting the inside label and product barcode
A list of the item(s) that are missing from the parcel
Details of the wrong or missing items
Here are some steps to take to get in touch:
Open the chat widget icon located at the bottom right of this page.
Fill in any fields with as much detail as you can.
We will then find you the perfect level of support for your query, providing all the necessary information that you require.
Alternatively, email support@eshiunderwear.com and one of our team members will pick up your query.
For us to successfully investigate your missing item(s) or incorrect item(s), you must reach out within 7 days of your delivery date. Any claims after this point will sadly not be possible.
Item Faults
In the rare event of receiving a faulty product, we want to extend our sincerest apologies. At Eshi, we pride ourselves on providing premium and luxury lingerie that is designed to last. We will do our best to resolve this issue for you, as quickly as possible.
Further details:
Please contact customer support, including the following information:
Your name
Order Number
The name of the faulty item and a description of the issue
Description of how this has been washed and cared for
Photograph of the item in full
A clear photograph of the product fault
See and follow the steps in the 'Missing items or Incorrect Items' section for how to get in touch with our customer support.
Please note: All claims for orders arriving damaged must be made within 7 days of the delivery date.
We are committed to ensuring all issues of this kind are minimised, and we can only apologise if you have experienced this rare occurrence. Thank you for your patience and understanding.