If your order hasn’t arrived yet, don’t worry — most delays are related to production timelines, shipping estimates, or customs processing.
Please follow the steps below before contacting support.
Step 1: Check Your Estimated Dispatch Date
All records are manufactured on-demand before shipping.
Check your order confirmation email for the estimated dispatch date.
If today’s date is before that dispatch date, your order is still in production.
Step 2: Check Your Tracking Link
Once dispatched, you’ll receive a tracking email.
Please check:
Has the parcel been marked as delivered?
Is it being held at a local delivery office?
Is it in customs?
Sometimes parcels are held at a local depot if delivery was attempted.
Step 3: Allow for Delivery Estimates
Delivery times are estimates provided by the postal service:
UK: 24–48 hours after dispatch (depending on service selected)
EU: typically 3–5 working days (standard orders)
Rest of world: typically 5–7 working days
Customs clearance can take up to 14 business days in some countries.
When Should I Contact Support?
Please contact us if:
Your order has not arrived 7 working days after the expected delivery window
Your tracking has not updated for more than 5 working days
Your parcel is marked as delivered but cannot be located
When contacting us, please include:
Your order number
Your tracking link
Your delivery address
We’ll investigate with the carrier and advise on the next steps.
Important
Once a parcel is marked as delivered by the carrier, we may ask you to check with neighbours, building reception, or your local delivery office before opening an investigation.