How to fix login and sign-in issues
If you are having trouble accessing your account, follow this troubleshooting guide to resolve the most common connection and credential errors.
🌐 Network & App Settings
Update the App: Ensure you have the latest version installed from the App Store or Google Play Store.
Switch to Mobile Data: Turn off Wi-Fi and try logging in using your cellular data. Some Wi-Fi networks (especially public or corporate ones) block the secure ports needed for authentication.
Disable VPNs: Turn off any active VPN apps. Secure login systems often flag or block masked IP addresses to protect your account from unauthorized access.
🔑 Verify Your Login Method
Many users have multiple accounts linked to different services. If your email isn't working, check if you originally signed up using a "Social Login":
Check your Email: Ensure there are no typos and that it matches the one used for your booking confirmation.
Social IDs: Try logging in via Apple ID, Google, or Facebook if you previously linked your account to those platforms.