When it comes to depositing and withdrawing cryptocurrencies, it is vital to ensure this is sent on the correct network. For example, all ERC-20 tokens must be sent on the Ethereum network.
It is important that you carefully read the pop-up message before making a deposit (example pop-up for ERC-20 tokens pictured below).
Please note that we do not support deposits via the Binance Smart Chain or OMNI - depositing tokens on either of these will result in the permanent loss of your funds, and we won't be able to recover your funds once they are lost.