🔐 Why We Can’t Accept KYC Documents Over Email or Chat
At Coinmetro, your security is our top priority. That’s why we can’t accept identity documents or selfies for profile verification (KYC) through live chat or email. This rule helps us stay compliant with strict financial regulations and protects your sensitive information.
👉 Why You Need to Upload KYC Documents Yourself
To meet legal and compliance standards, it’s essential that all users upload their KYC documents directly through our secure platform. This ensures:
Your personal data stays protected
Verification is processed efficiently
We minimize the risks of fraud or unauthorized access.
💬 We’re Here to Help
While we can’t upload documents on your behalf, our support team is always available to:
Answer your KYC questions
Help troubleshoot any issues
Provide guidance on accepted document types.
Our team is trained to help you get verified smoothly and quickly.
📤 Ready to Upload Your Documents?
Click the link below to submit your ID and selfie through our secure verification system: