If you’ve been asked to resubmit your selfie during Coinmetro’s profile verification (KYC) process, don’t worry—this just means your original upload didn’t meet one or more of our verification requirements.
You should have received an email explaining the specific issue, but here’s a quick guide to help you get it right the second time and complete your verification successfully.
✅ Selfie Requirements: What You Need to Know
To make sure your selfie is accepted, please follow these simple rules:
Clear and in color – The image should be sharp, high-resolution, and unedited.
No scans or screenshots – Upload a live photo taken directly from your camera (not scanned or altered).
No one else in the frame – Only your face should be visible—no third parties or distractions.
Your shoulders must be visible – This helps verify it's a full, live image.
Good lighting, no shadows – Natural lighting works best. Avoid dark rooms or glare.
⚠️ Tip: If your device has a low-resolution camera, try using another device for better image quality.
🔒 Why Does This Matter?
These selfie checks are part of our strict compliance with international KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. They help us:
Protect your account
Prevent identity fraud
Keep Coinmetro secure for all users.
🔁 How to Resubmit Your Selfie
Either click the button below or return to the Profile Verification page in your Coinmetro account and follow the instructions to upload a new selfie that meets the requirements noted above.
Once your selfie is accepted, you’ll be one step closer to fully activating your account so you can start buying, selling, and trading crypto securely on Coinmetro.
💬 Need Help?
If you're unsure why your selfie was rejected or you're having trouble uploading a new one, our 24/7 live Customer Support team is here to help. Check your email for specific feedback or contact us via either live chat on our website or by email at hello@coinmetro.com.