A transaction hash (also called TxID, Transaction ID, or Tx Hash) is the unique ID for your crypto transfer on the blockchain. We will ask for it when investigating your missing deposit.
An example transaction hash looks like this:
0x5c504ed432cb51138bcf09aa5e8a410dd4a1e204ef84bfed1be16dfba1b22060
Different wallets and exchanges label it differently and put it in different places. Follow the steps for the specific wallet or exchange you used to send your deposit.
Finding your transaction hash on Binance
Follow the instructions on their page.
Finding your transaction hash on Coinbase
Follow the instructions on their page.
Finding your transaction hash on Kraken
Follow the instructions on their page.
Finding your transaction hash on OKX
Follow the instructions on their page.
Finding your transaction hash on MetaMask
Follow the instructions on their page.
Finding your transaction hash on Trust Wallet
Follow the instructions on their page.
Finding your transaction hash on Phantom
Follow the instructions on their page.
Other wallets or exchanges
If your wallet or exchange isn't listed above, follow these general steps to find your transaction hash:
Open your transfer or transaction history.
Find the specific transaction.
Look for "TxID," "Transaction Hash," or "Transaction ID."