If your withdrawal shows as completed on Cloudbet but the funds haven't arrived in your wallet yet, follow these steps.
1. Find your transaction ID
Your transaction ID (TXID) is the key piece of information that lets you track your withdrawal on the blockchain—think of it like a tracking number for a parcel.
To find your transaction ID, check your inbox for a withdrawal confirmation email from Cloudbet. Your TxID will be included inside. If you can't see the email, check your spam or junk folder.
2. Track your withdrawal on the blockchain
A blockchain explorer works like a package tracker for crypto—it shows the live status of your transaction directly on the network. Follow this page to track your withdrawal on the blockchain.
3. Check the withdrawal status
Status | What it means |
Confirmed | The funds have left Cloudbet successfully. Double-check that you're looking at the correct wallet— the one matching the address you used when withdrawing.
If everything looks right, allow a little more time for the balance to appear, as some wallets take longer to sync. |
Pending | The network is still processing your transaction. This can be a blockchain delay, not a Cloudbet issue. Wait around 30 minutes and check the explorer again. |
Error or not found | There may be an issue with the transaction. Please contact our customer support. |