This FAQ guide is designed to help Cloudbet users navigate the suspension of gambling activities in their respective countries.
For a list of countries that Cloudbet does not operate in, please refer to this article.
Why can't I access the sports or casino sections?
If you're logging in from a region where gambling activities are restricted due to local laws, you won't be able to access the gambling sections on our site.
What happens to my pending bets?
Your pending bets are still valid. Once the outcome is determined, we'll process the payouts. You can then withdraw any remaining balance in your account.
Am I entitled to a refund of my deposits?
You will still be able to log into your account and withdraw any remaining balance meeting minimum withdrawal requirements. However, deposits made and bets placed before the changes to our terms of service are considered valid and non-reversible.
Can I still log into my account?
Yes, you can log in to your account to withdraw any remaining balance as long as the amount meets the minimum withdrawal requirements necessary to cover blockchain network fees.
Can I use Cloudbet services if I am located outside of the restricted regions?
Absolutely! You can fully enjoy our website if you're outside of restricted territories.
What happens to any bonuses or rewards in my account?
Regrettably, any pending rewards or bonuses will automatically be forfeited and cannot be exchanged for currency equivalent values.
How can I withdraw funds from my account?
To withdraw your funds, see this article. Please note that while most withdrawals are instant, it can take up to 24 hours for your payment to be processed.
How long do I have to withdraw the remaining funds from my account?
Your funds will remain secure in your account for as long as the account is active. However, we strongly recommend withdrawing any remaining balance at your earliest convenience to ensure you have immediate access to your funds. Please note while there is no set deadline for withdrawal, accounts with prolonged inactivity may be subject to closure in accordance with our terms of service.
Can you provide evidence that my account violated the new terms of service?
Our systems automatically detect players logging in from restricted regions. If you believe there's been a mistake and you're not playing from a restricted region but are experiencing difficulties accessing your account, please contact our customer service team.
My account has been blocked in error. I am not playing from a restricted region. Can you reinstate it?
If you're not playing from a restricted region but have been blocked, please contact our customer service team. After we verify your location, we'll promptly reinstate your account.
What if my question isn't covered here?
We're here to help! You can contact our support team via chat or, if it's not urgent, email us at support@cloudbet.com.