This page provides answers to the most common questions about gambling restrictions.
Accessing Cloudbet
Why can't I access the sports or casino sections?
Why can't I access the sports or casino sections?
If you're logging in from a region where gambling activities are restricted due to local laws, you won't be able to access the gambling sections on the site.
Can I still place bets?
Can I still place bets?
No, you won't be able to place bets on the sportsbook or casino.
In which jurisdictions is Cloudbet not available?
In which jurisdictions is Cloudbet not available?
For a full list of jurisdictions where Cloudbet does not operate, check this article.
Pending bets and rewards
What happens to my pending bets?
What happens to my pending bets?
Your pending bets will typically remain valid. Once the results are finalized, your payouts will be processed.
What happens to any rewards in my account?
What happens to any rewards in my account?
Any pending rewards in your account will automatically be forfeited.
Deposits and withdrawals
Can I still withdraw funds from my account?
Can I still withdraw funds from my account?
Yes, you can still withdraw the remaining funds from your account, and you’re advised to do so as soon as possible.
Can I get a refund of my deposits?
Can I get a refund of my deposits?
Any deposits you’ve made are considered valid and cannot be reversed. You’re advised to withdraw your remaining funds from your account soon.
How long do I have to withdraw my remaining funds?
How long do I have to withdraw my remaining funds?
You can withdraw your remaining funds at any time. However, you’re strongly advised to do so as soon as possible. Inactive accounts may be subject to closure, as outlined in the Terms and Conditions, no matter the reason.
If you’re experiencing access issues but you're not playing from a prohibited jurisdiction, contact Customer Support for further assistance.