As of the 27th of September players logging in from Australia will no longer be able to make use of gambling activities on the site. The block is necessary in order to comply with Australian gaming laws / regulation enforced by the Australian Communications and Media Authority (ACMA).
Please see the below FAQ's. If you have additional questions please contact our support team.
Q. I have pending bets, what will happen to them?
A. If you have pending bets on your account they remain valid, once the outcome is determined any applicable payouts will be made. You may then proceed to withdraw any remaining balance on your account.
Q. Am I entitled to a refund of my deposits?
A. Any deposits made before the change to our terms of service are deemed to be valid.
Q. Can I still log into my account?
A. You may log into your account for the purpose of withdrawing any remaining balance.
Q. Can I use your services if I am located outside of Australia?
A. If you are not located in any of our restricted territories you may enjoy full use of the website.
Q. What happens to any bonuses or rewards I had on my account?
A. Any pending rewards or bonuses are automatically forfeit and are not interchangeable for currency equivalent values.
Q. How do I withdraw funds from my account?
A. To withdraw your remaining balance, log in to your account and you will be presented with the withdrawal section immediately. Enter your destination wallet address and confirm your withdrawal.
Note; whilst most withdrawals are instant, please allow up to 24 hours for your payment to be processed.
Q. How long do I have to withdraw the remaining funds from my account?
A. We encourage you to withdraw any remaining funds from your account at the earliest.
Q. Can you provide me with evidence that my account is in violation of these new terms of service?
A. Our systems will automatically detect players logging in from Australia. If you are not playing from Australia and are experiencing difficulties accessing your account, please contact our customer service team.
Q. I am not playing from Australia and my account has been blocked in error. Can you reinstate my account?
A: Our systems will automatically IP block players logging in from Australia. If you are not playing from Australia and you believe that you have been blocked in error, please contact our customer service team. After verifying your location, we will reinstate your account immediately.
Q. Can you provide me with information on how to seek assistance if I have a gambling problem?
A. Be Gamble Aware have a team of specially trained staff that can talk to you about your gambling if you feel it is not under control. You can reach them anonymously at https://www.begambleaware.org/
Q. I have a question that is not covered in these FAQ’s
A. Get in touch with our support team via chat, or if its not urgent, send us an email at support@cloudbet.com