This feature improves the check-in process by allowing multiple guests in a reservation to complete their check-in effortlessly. Here’s everything you need to know:
How It Works
✅ Automatic Activation: The Multi-Guest Check-in feature is enabled on Pre-Check-in and Check-in forms whenever a reservation includes more than one guest.
✅ Smart Form Generation: The system detects the reservation details and generates additional forms for guests categorized as Primary Guest or Secondary Guest.
✅ Pre-filled Information: These forms come pre-filled, just like standard check-in forms, making the process smoother for guests.
✅ Additional Forms: If the number of guests exceeds the number of profiles in the system, blank forms are generated to match the total number of guests.
📍Please note: The multi-guest check-in feature is automatically activated on both Types Pre check-in and Check-in forms when a reservation includes more than one guest. This also applies retroactively to existing forms, as the system references the reservation linked to the form.
👉 If you prefer not to send forms to additional guests, you’ll need to create your forms using the “custom” form type.
Example Scenario
A reservation has 4 guests with 3 profiles: 1 Primary Guest, 1 Debtor, and 1 Secondary Guest.
The form is sent to the Primary Guest.
The system generates a second form for the Secondary Guest.
Since there are still two missing guest forms, the system generates two blank forms for them.
At submission, the Primary Guest can either:
Fill in details for accompanying guests.
Submit only their own form, leaving the rest for later completion.
If the guest selects “Not Now”, the form is submitted as usual, and the Multi-Guest Check-in feature does not activate. If they select “Yes”, they will be directed to complete the next guest’s form in the queue.
Submission & Profile Updates
Each guest will have a separate submission record for tracking.
The guest who originally received the form will be marked as the submitter.
Integration with PMS
📌 Mews 🔄 2-Way Synchronization: The system updates each existing profile in Mews and creates new profiles for guests not already in the system.
📌 Apaleo: The system updates only the guest profile that received the form but does not create new profiles.
What’s the impact?
This feature ensures a faster, more convenient check-in experience for your guests while reducing front desk workload.
Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.